iFactor Consulting's Blog

National Grid's Outage Central shows real-time Power Outages

National Grid has released a new section on their website called Outage Central which provides customers, the media, regulators, and emergency officials with access to detailed outage information. The new solution includes support for outage maps showing both the location of specific outages as well as outage summary information by county and town. The system also allows customers to report outages and lookup current outage status for specific accounts using their National Grid customer self-service logon or a combination of information such as a phone number and the last four digits of their social security number.   

The functionality of this solution is provided by iFactor’s Storm Center product. The off the shelf features of Storm Center were configured and integrated with National Grid’s existing CIS and OMS to make this information available to customers throughout the service territory. The implementation, which offers access for customers from each of the states served by National Grid, can be found at the following links:   

The implementation of Storm Center at National Grid was completed by iFactor’s professional services team in collaboration with IT and business experts from National Grid. The project was completed in about 6 months as part of National Grid’s efforts to  prepare for the winter storm season.