Archive for December 2009

Dialog Designer Version 2.0 Released

December 31, 2009

Dialog Designer (DD) enables SW developers to create the essential Magik source code for simple or complex GUIs for Smallworld Application Framework (SWAF) in a matter of minutes, rather than hours.  This tool allows users to create and manipulate the key portions of a GUI without writing any Magik or XML. The idea is to [...]

Publicity and Use is Growing for Entergy’s 2-way Text Messaging Solution

December 23, 2009

Entergy continues to publicise their My Account Anywhere service, with various media outlets announcing the service to the general public. The solution is built on iFactor’s Notifi product.  Here are a few examples of recent articles in the local media: Stuttgart Daily Leader – Entergy offers new text program Arkansas News – Entergy offers outage info by text [...]

Issue #4 of the iFactor Informer Now Available!

December 15, 2009

The final 2009 edition of our quarterly newsletter, the iFactor Informer, is now available.  You can read Issue #4 here. If you aren’t currently receiving our newsletter, please take a moment to sign up.  We look forward to providing you with more iFactor entertainment in 2010!

Act Now! SMS Interface Leads the Future of Customer Service

December 13, 2009

Companies have been making an effort to automate customer service for many years. Two obstacles exist that can delay customer actions, both resulting in a negative customer service experience.  The first obstacle is the customer’s inability to take action immediately. For example, a service provider may initialize a “payment past due” alert to users via [...]

Storm Center Helps Utilities Communication during the first large winter Storm of the Season

December 10, 2009

As a large storm moves through the northeast, Storm Center sites throughtout the region are helping utilities keep their customers, the media, and emerergency officals informed. Here is a quick sampling of reports on the storm, showing the way the public and the media use these information sources during these events. http://www.uticaod.com/news/x671933935/Eastbound-storm-arrives-in-Upstate http://www.thedailynewsonline.com/articles/2009/12/10/news/doc4b1fc70e49850278174495.txt http://www.wgrz.com/news/local/story.aspx?storyid=72659&catid=13

National Grid releases Outage Central built with Storm Center

December 8, 2009

National Grid has released a new section on their website called Outage Central which provides customers, the media, regulators, and emergency officials with access to detailed outage information. The new solution includes support for outage maps showing both the location of specific outages as well as outage summary information by county and town. The system also [...]

Hydro One Releases new Outage Maps built with Storm Center

December 2, 2009

Hydro One has completed the release of a new outage information solution built on iFactor’s Storm Center product. The new website includes the display of both planned and unplanned outages on an interactive Bing Map.  Visitors to the site can see the current status of outages, including information about estimated times and crew assignments. The site also provides [...]


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