iFactor Consulting's Blog

The September 14th issue of InformationWeek includes a feature titled “20 Great Ideas to Steal“. One of the solutions featured in the article is Entergy’s My Account Onlineapplication under the title “Entergy Customers Less In The Dark”. The article includes Entergy’s implementation of iFactor’s Storm Center for rich, interactive outage information maps. The article also mentions the recent release of iFactor’s Notifi to deliver 2-way SMS text messaging to Entergy customers. The Notifi  soluton provides another communications channel for outage information and other customer service transactions.

Congratulations to the entire team at Entergy for this recognition of their ongoing efforts to put customers first and build relationships with them through open, interactive communications!