National Grid Selects iFactor’s Storm Center for Outage Communications
National Grid has selected iFactor Consulting’s Storm Center product to deliver outage communications to more than 4 million customers in New York, New Hampshire, Rhode Island and Massachusetts. The system will also deliver complete outage information to National Grid employees on their company’s Intranet. The new solution — which is built on Microsoft’s Bing Maps — will provide detailed outage-information maps, including locations of outages, estimated restoration times, and details about the number of customers impacted. The solution will also provide county and town summary information using a color coded map and interactive tables. The solution will also provide county and town summary information using a color-coded map and interactive tables. In addition to this public outage information, the Storm Center implementation will provide customer self service for National Grid users through authenticated outage reporting and status check forms on the website.
The new system is being implemented by a joint team of National Grid and iFactor staff members, using an interface to the outage management system to provide customers, the media, and emergency responders with access to the best information available at National Grid. By building on the flexibility and capabilities of the Storm Center product, a rapid implementation is possible, leading to a solution that is planned for deployment before the end of 2009.
Tags: National Grid, Storm Center
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